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101 Biggest Mistakes Managers Make and How to Avoid Them

Mary Albright - Author

Paperback | $21.95 | add to cart | view cart
ISBN 9780132341707 | 352 pages | 01 Jan 1997 | Prentice Hall Press | 6.96 x 9.13in | 18 - AND UP
Summary of 101 Biggest Mistakes Managers Make and How to Avoid Them Summary of 101 Biggest Mistakes Managers Make and How to Avoid Them Reviews for 101 Biggest Mistakes Managers Make and How to Avoid Them An Excerpt from 101 Biggest Mistakes Managers Make and How to Avoid Them
Introduction

Chapter 1 - Mistakes in Dealing with Workers

1-1: Setting one worker against another

1-2: Showing favoritism not based on performance

1-3: Continuing to deal as a co-worker with people you now manage

1-4: Talking about a worker's personal issues with others

1-5: Taking workers for granted

1-6: Criticizing without complimenting

1-7: Being too lax with your workgroup

1-8: Being too strict with your workgroup

1-9: Not keeping your workers fully trained

1-10: Not encouraging your workers to improve

1-11: Permitting workers who need to work together to compete

1-12: Holding on to workers when they want to leave

Chapter 2 - Mistakes in Dealing with Performance

2-1: Not having clear objectives

2-2: Not having clear standards

2-3: Not arranging for feedback

2-4: Praising without knowing the facts

2-5: Not noticing good work

2-6: Not dealing with substandard work

2-7: Not allowing workers to make their own mistakes

2-8: Rewarding safe mediocrity

2-9: Using "only one can win" rewards

2-10: Expecting the annual performance review to improve performance

2-11: Not using appropriate competition with other workgroups as a motivator

Chapter 3 - Mistakes in Making Assignments

3-1: Giving assignments that aren't clear

3-2: Always delegating to the same few workers

3-3: Keeping the most challenging work for yourself

3-4: Delegating without controls

3-7: Giving poorly done work to someone else to complete

3-8: Letting a worker delegate back to you

3-9: Letting workers play "that's not my job"

Chapter 4 - Mistakes in Dealing with Your Customers

4-1: Ignoring customers

4-2: Substituting your judgment for thatof your customers

4-3: Not letting workers deal with their customers

4-4: Treating all of your customers as though they were alike

4-5: Not seeing your customers' changing needs

4-6: Refusing to work with your customers

4-7: Not educating your customers

4-8: Ignoring your suppliers

4-9: Not being a good customer

Chapter 5 - Mistakes in Providing Information

5-1: Not keeping your workgroup informed

5-2: Giving your workgroup incomplete information

5-3: Not keeping your workers aware of the "big picture"

5-4: Not keeping your boss informed

5-5: Getting caught up in the office rumor mill

5-6: Not inviting negative information from your boss

5-7: Not inviting negative information from your workgroup

5-8: Not passing information to other managers

Chapter 6 - Mistakes in Relationships with Other Workgroups

6-1: Letting your workgroup hold a grudge against another workgroup

6-2: Letting your workgroup take competition between workgroups too seriously

6-3: Letting your workgroup look down on other workgroups

6-4: Letting your workgroup blame problems on other workgroups

6-5: Letting other managers steal workers from you

6-6: Letting other workgroups take oer parts of your workgroup's mission

6-7: Accepting boring or no-win duties for your workgroup from other workgroups

Chapter 7 - Mistakes in Using Technology

7-1: Rejecting new technology

7-2: Getting technology for technology's sake

7-3: Letting someone else be responsible for picking new technology for your workgroup

7-4: Not letting workers use technology fully

7-5: Trying to solve performance problems with technology

7-6: Automating an existing process without improving it first

7-7: Letting technology make work more boring for the workgroup

Chapter 8 - Mistakes in Managing Teams

8-1: Trying to manage a team as a traditional supervisor

8-2: Not developing commitment to the team's mission

8-3: Dealing with team members solely as individuals

8-4: Not developing and living by team norms

8-5: Pushing the team to make decisions too quickly

8-6: Not supporting the team

8-7: Trying to prevent the team from surfacing and resolving conflict

Chapter 9 - Mistakes in Dealing with Your Boss

9-1: Not recognizing your boss' important issues

9-2: Not working to make your boss successful

9-3: Knuckling under to your boss

9-4: Not acting like a team player

9-5: Not taking on high-payoff but risky assignments

9-6: Taking on risky projects with little payoff

9-7: Telling your boss "that's not my job"

9-8: Not representing your workers to your boss

9-9: Not representing your boss to your workers

9-10: Going along with your boss' unethical behavior

Chapter 10 - Mistakes in Your Reactions as Part of the Organization

10-1: Not seeing the "big picture"

10-2: Not working with other managers

10-3: Badmouthing your boss, other managers, or the organization

10-4: Not carrying your share of the load

10-5: Not looking at problems in depth

10-6: Being too narrow in your approach to problems

10-7: Ignoring office politics

10-8: Not understanding and following the organization's culture

10-9: Letting the job get to you

Chapter 11 - Mistakes in Essential Management Skills

11-1: Not keeping your word

11-2: Not understanding that workers really are different from one another

11-3: Concentrating on mistakes, not learning

11-4: Judging workers, not their behavior

11-5: Not getting the facts first

11-6: Trying to manage by criticism and fear

11-7: Being defensive to criticism

11-8: Not building a trusting atmosphere

11-9: Not making the workgroup mission clear

11-10: Not training and developing workers

11-11: Not helping new workers develop self-management skills

11-12: Not networking with other managers

Index


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