Working With Difficult People
Revised Edition
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Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide. Part One: Dealing with Hostile or Angry People
Chapter 1: When Your Boss Is Belligerent Chapter 2: When Your Colleagues Are Belligerent Chapter 3: When Your Subordinates Are Belligerent Part Two:Dealing with Pushy or Presumptuous People
Chapter 4: When Your Boss Is Arrogant Chapter 5: When Your Colleagues Are Arrogant Chapter 6: When Your Subordinates Are Arrogant Part Three: Dealing with Deceitful or Underhanded People
Chapter 7: When Your Boss Is Deceptive Chapter 8: When Your Colleagues Are Deceptive Chapter 9: When Your Subordinates Are Deceptive Part Four: Dealing with Shrewd or Manipulative People
Chapter 10: When Your Boss Is Exploitive Chapter 11: When Your Colleagues Are Exploitive Chapter 12: When Your Subordinates Are Exploitive Part Five: Dealing with Rude or Abrasive People
Chapter 13: When Your Boss Is Discourteous Chapter 14: When Your Colleagues Are Discourteous Chapter 15: When Your Subordinates Are Discourteous Part Six: Dealing with Egotistical or Self-Centered People
Chapter 16: When Your Boss Is Self-Seeking Chapter 17: When Your Colleagues Are Self-Seeking Chapter 18: When Your Subordinates Are Self-Seeking Part Seven: Dealing with Procrastinating or Vacillating People
Chapter 19: When Your Boss Causes Delays Chapter 20: When Your Colleagues Cause Delays Chapter 21: When Your Subordinates Cause Delays Part 8: Dealing with Rigid or Obstinate People
Chapter 22: When Your Boss Is Unbending Chapter 23: When Your Colleagues Are Unbending Chapter 24: When Your Subordinates Are Unbending Part Nine: Dealing with Tight-Lipped or Taciturn People
Chapter 25: When Your Boss Is Uncommunicative Chapter 26: When Your Colleagues Are Uncommunicative Chapter 27: When Your Subordinates Are Uncommunicative Part Ten: Dealing with Complaining or Critical People
Chapter 28: When Your Boss Is a Fault-finder Chapter 29: When Your Colleagues Are Fault-Finders Chapter 30: When Your Subordinates Are Fault-Finders Summing It Up Index |
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