The Eight Essential Steps to Conflict Resolution
The classic work on resolving conflict.
The Eight Essential Steps to Conflict Resolution has helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.
Part I: Understanding Conflict
Part II: The Eight Essential Steps to Conflict Resolution
Appendix A: Handling Frequent Problem Areas
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
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