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The Eight Essential Steps to Conflict Resolution view larger size

The Eight Essential Steps to Conflict Resolution

Dudley Weeks - Author

Paperback | $14.99 | add to cart | view cart
ISBN 9780874777512 | 304 pages | 04 Jan 1994 | Tarcher | 5.51 x 8.30in | 18 - AND UP
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Summary of The Eight Essential Steps to Conflict Resolution Summary of The Eight Essential Steps to Conflict Resolution Reviews for The Eight Essential Steps to Conflict Resolution An Excerpt from The Eight Essential Steps to Conflict Resolution

The classic work on resolving conflict.

The Eight Essential Steps to Conflict Resolution has helped countless people over the past two decades. Whatever the nature of your dispute, this book can guide you to an enduring resolution. World- renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be damaging to professional and personal lives. These eight essential skills will lead to settled conflicts and improved relationships.



Preface

Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process

Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword

Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills

Appendix B: Two Cases That Demonstrate the Conflict Partnership Process

Index


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