Penguin.com (usa)

Contact Us

We appreciate the many questions and comments submitted by our readers and would like to answer them all individually. Because of the significant volume of e-mail received daily, however, we will not be able to respond if your question is one of our Frequently Asked Questions, or if the answer is provided in our General Information section. Therefore, we ask that you please read through both of these areas before submitting an inquiry. You may also use our self-service help center located here.

To reach a specific department within Penguin Group (USA), you may call our general switchboard number, 212-366-2000, and request to be transferred to the department of your choice.

About Us


Learn more about Penguin's history, executive team, divisions and news, by clicking here.

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Book Orders


Penguin Group books are available for purchase through our website, and wherever books are sold. For detailed instructions on how to order through our website, visit our Shopping FAQ page.

Retail booksellers interested in opening an account with Penguin Group (USA) should email the Inside Sales Department at insidesales@us.penguingroup.com, or call 800-847-5515 to speak with a sales professional who will assist you in opening an account and placing your initial order. Gift, Gourmet & Toy retailers, please e-mail Gift.Sales@us.penguingroup.com.

All other organizations wishing to purchase for resale should contact us at ecommerce@us.penguingroup.com for assistance.

We do not open accounts or offer discounts on bulk purchases made by individual consumers.

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Catalog Requests
We do not produce printed catalogs for distribution to individual consumers; however, we do have catalogs available for viewing online. This section is updated frequently and includes all of the titles shown in our printed catalogs. We also have subject catalogs available for online viewing at http://penguinclassics.com.

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Media Inquiries, Review Copy Requests and Author Appearances
If you are a member of the media, click here. To arrange with one of our publicity departments for an author appearance, please fax or, preferably, e-mail your request to the appropriate imprint, Attn: Author Appearance. Contact information for each imprint's publicity department can be found on our Media Inquiries and Review Copy Requests page.

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Academic Desk Copy Requests


Penguin Group (USA) will supply 1 free instructor's desk copy for every 20 copies of an adopted title ordered through the bookstore. Telephone requests are not accepted. To receive desk copies, e-mail your request to academic@penguin.com, or fax it on campus letterhead or on the standard AAP/NACS request form to 212-366-2933, or mail it to the address below.

PENGUIN GROUP (USA)
Academic Marketing Department
375 Hudson Street
New York, NY 10014-3657

To expedite your order, include the ISBN, imprint name (Penguin, Viking, etc.), title, author or editor, and the date by which desk copies are needed.

Desk copies can be sent to your school address only. For teaching assistants, please provide the name and address of each assistant so that books can be shipped individually. Allow 5 to 10 days for delivery. For a list of contacts or for answers to any other academic questions, visit the Academic Services area of our website.

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Librarians' Den


Visit the Librarians' Den to find an online version of our seasonal advance publication newsletter, information about upcoming library conventions and special events, and frequently asked questions. For questions related to this section of our website, e-mail librariansden@us.penguingroup.com or write to us at:

Penguin Group (USA)
Library Marketing Department (Adult Division)
375 Hudson Street
New York, NY 10014
Phone: 212-366-2372
Fax: 212-366-2933

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Permission Requests


For information regarding permission requests, click here. To find out whether Penguin Group (USA) controls certain rights on a particular title, or whether rights have been sold to a particular country, you may perform a title search on our Permissions page.

If you have submitted a request and are following up on it, please call the Penguin Group (USA) general information number at 212-366-2000 to be connected to the Rights and Permissions department.

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Subsidiary Rights Queries


To learn the basic requirements for licensing translation rights and to find the names of our rights representatives, click here for our Subsidiary Rights page.

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Book Donations


We welcome donation requests submitted by organizations with a tax-exempt status; however, we do not respond to individual requests for free books.

Requests for donations must be submitted in writing on company or organization letterhead. Mention in your request the types of books you are looking for and the purpose for which they will be used. Note: We do not donate specific titles, nor do we donate books that are going to be used in fundraisers.

Fax your request to Book Donations at 212-366-2919.

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Author Biographies and Websites


To locate an author biography or an author's official website address, enter the author's name in the Search area of our website; a listing of titles by that author will appear. Click on any title, and on the left side of the page you will see "About [author name]." Click here to see the author's biography. If the author has an official website, a link will be found on the left side of the author bio page that reads "Author Web Site."

If you do not find "About [author name]" or "Author Web Site" for the author of your choice, we do not have biographical information or an official website available for that author and are unable to supply additional information.

If you are a member of the media seeking more information about an author, click here.

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Manuscript Submissions


Due to the high volume of manuscripts received, most Penguin Group (USA) imprints do not normally accept unsolicited manuscripts.

Neither the corporation nor its imprints assume responsibility for any unsolicited manuscripts which we may receive. As such, it is recommended that sole original copies of any manuscript not be submitted, as the corporation is not responsible for the return of any manuscript (whether sent electronically or by mail), nor do we guarantee a response. Further, in receiving a submission, we do not assume any duty not to publish a book based on a similar idea, concept or story.

The preferred and standard method for having manuscripts considered for publication by a major publisher is to submit them through an established literary agent. We cannot recommend an agent for your work; however, we can suggest such guides as Literary Market Place for agent listings and their contact information. There are also online resources for writers interested in learning more about the process of submitting manuscripts to agents and publishers. A good place to start is the Authors Guild.

DAW Books is currently accepting manuscripts in the science fiction/fantasy genre. Refer to DAW's Submission Guidelines.

For Penguin Young Readers Group submission guidelines, click here.

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Self-publishing


If you wish to opt for self-publishing, you can visit a professional services business such as Author Solutions (a member of the Penguin Group) which provides fee-based assistance to self-publishing writers. Their key services include:

  • Pre-publication
  • Publication
  • Marketing and Publicity
  • International Print and Digital Distribution

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Tech Support


If you are having difficulty placing or completing an online order, or have other technical support questions for the webmaster, e-mail us at online@us.penguingroup.com. Include the title and ISBN of the book you are trying to order, and tell us when in the ordering process the difficulty occurred, and the error message received (if applicable).

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To reach our Corporate Communications department, call Dave Zimmer at 212-366-2687.

All other inquiries should be directed to ecommerce@us.penguingroup.com, and every effort will be made to respond to your inquiry within 48 hours.